THE ALLSTAR COMPANY 

Welcome to The AllStar Co RMA request portal. This form is used to request authorization to return equipment for warranty evaluation, repair, replacement, or credit.

Please complete this form with accurate and complete information so our team can review your request and respond as quickly as possible. After submission, our team will review your request and contact you with the next steps, including return instructions or authorization details if approved.

Submitting this form does not guarantee return authorization. All returns must be reviewed and approved before equipment is sent back.

If you have any questions before submitting your request, please contact our support team.

Limited Warranty. Seller warrants that the Products will conform to the Specifications and will not have substantial defects in materials and workmanship, for thirty (30) days from the date of shipment (the “Warranty Period”). If Buyer discovers a defect in the Products during the Warranty Period and notifies one of Seller’s customer service representatives, Seller will, at its sole option, either employ commercially reasonable efforts to repair, correct or provide a workaround for the defect by telephone support, or ship a replacement at no additional charge to Buyer (such warranty, the “Warranty”). Any replacement hardware will be warranted for the remaining duration of the original Warranty Period, or thirty (30) days, whichever is longer. The Warranty does not apply if Seller determines in its sole discretion that the defect has been caused by abuse, negligence, accident, misuse, loss, theft, abnormal wear-and-tear, improper transportation, installation by anyone who is not specifically authorized by Seller, acts of God, such as hurricanes or floods, or servicing (upgrading, expansion, disassembly, repair, or other modification) by anyone who is not specifically authorized by Seller. Seller will make reasonable efforts to provide Buyer with a remedy within a reasonable time of Buyer’s proper filing of a warranty claim. Unless specifically approved with Seller’s prior written consent, only Seller’s personnel are permitted to make any repairs or modifications to the Products during the Warranty Period. Modifications or repairs effected by Buyer without Seller’s prior written approval shall nullify all warranties. The Warranty is not transferable. The Warranty applies only to Products which Buyer purchases directly from Seller. The Warranty does not guarantee uninterrupted use of the Products, and it will not apply where a defect resulted from accident, abuse, misapplication, abnormal usage, including usage of the Products outside of the applicable Specifications. The Warranty does not apply to any used Products sold directly or through consignment or brokering. To return the Products under the Warranty, Buyer must request a Return Merchandise Authorization from a customer service representative according to Seller’s Return Merchandise Authorization Policy (the “RMA Policy”), which is incorporated herein by reference and which Buyer acknowledges having received from Seller. The RMA Policy is located at: https://jkcoinsupply.com/terms-conditions/. EXCEPT AS PROVIDED FOR HEREIN, THE SELLER MAKES NO OTHER WARRANTIES, EXPRESS, IMPLIED OR STATUTORY IN CONNECTION WITH THE PRODUCTS. ALL OTHER WARRANTIES AS TO QUALITY, CONDITION, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR NON-INFRINGEMENT ARE EXPRESSLY DISCLAIMED. THIS SECTION REPRESENTS OUR SOLE LIABILITY, AND YOUR SOLE AND EXCLUSIVE REMEDY, FOR ANY AND ALL CLAIMS FOR BREACH OF THE WARRANTY.