THE ALLSTAR COMPANY 

Welcome to The AllStar Co RMA request portal. This form is used to request authorization to return equipment for warranty evaluation, repair, replacement, or credit.

Please complete this form with accurate and complete information so our team can review your request and respond as quickly as possible. After submission, our team will review your request and contact you with the next steps, including return instructions or authorization details if approved.

Submitting this form does not guarantee return authorization. All returns must be reviewed and approved before equipment is sent back.

If you have any questions before submitting your request, please contact our support team.

Limited Warranty & RMA Policy – Allstar Co

Seller warrants that the Products will conform to the applicable specifications and will be free from substantial defects in materials and workmanship for a period of thirty (30) days from the date of shipment (the “Warranty Period”).

Warranty Service Options

If Buyer discovers a defect during the Warranty Period and properly notifies Seller, Seller will, at its sole discretion, provide warranty service through one of the following methods:

1. Advance Replacement (Within 30 Days)
   Seller may ship a replacement unit prior to receiving the defective Product. Buyer must return the defective Product within thirty (30) days of replacement shipment. Failure to return the defective Product within this timeframe may result in the replacement unit being invoiced at full cost.

2. RMA Repair / Standard Replacement
   Seller may require the defective Product to be returned prior to repair or replacement. Seller may also attempt to resolve the issue through remote troubleshooting, repair, or workaround solutions before issuing a replacement.

Replacement Warranty

Any replacement hardware will be warranted for the remaining duration of the original

Return Requirements

• All returns require a valid Return Merchandise Authorization (RMA)

• Buyer must follow Seller’s RMA procedures and include the RMA number with all returns

• Unauthorized returns may be refused

Shipping, Delivery & Installation Terms

Shipping (Standard & Expedited):

• Standard warranty shipments are provided at Seller’s discretion

• If Buyer requests expedited or overnight shipping, all additional shipping costs will be invoiced to Buyer

• Payment for expedited shipping must be received prior to shipment

• Seller is not responsible for carrier delays, transit issues, or delivery timing

Delivery Services:

• Delivery of equipment is available upon request

• Delivery is billed at a rate of $1.85 per mile (round trip) from the point of dispatch

• All delivery charges must be paid in full prior to dispatch

Installation Services:

• On-site installation is available upon request

• Installation is billed at $125 per person per hour, with a minimum initial charge of one (1) hour

• Additional time beyond the first hour will be billed at the same rate

• Installation will not be scheduled or performed until payment is received in full

Fees & Payment Requirements

• Any applicable charges (shipping, delivery, installation, non-warranty repairs, or unreturned equipment) will be invoiced

• Payment must be received prior to shipment, delivery, or installation services

• Failure to return defective equipment within the required timeframe may result in full invoicing of replacement equipment

Warranty Exclusions

This Warranty does not apply if Seller determines, in its sole discretion, that the defect or failure resulted from:

• Abuse, misuse, negligence, or accident

• Improper installation or handling

• Unauthorized repairs, modifications, or servicing

• Use outside of product specifications or abnormal usage

• Loss, theft, or environmental damage (including floods, fires, or natural disasters)

• Normal wear and tear

• Improper transportation

This Warranty does not apply to used Products, including Products sold through consignment, brokering, or secondary markets.

Authorized Service Only

Only Seller or Seller-authorized personnel may perform repairs or modifications. Unauthorized repairs or modifications will void this Warranty.

Additional Terms

• The Warranty is non-transferable and applies only to the original Buyer

• Seller does not guarantee uninterrupted operation of Products

• Seller will make commercially reasonable efforts to resolve valid claims in a timely manner

Disclaimer of Other Warranties

EXCEPT AS EXPRESSLY SET FORTH HEREIN, SELLER MAKES NO OTHER WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

THIS WARRANTY CONSTITUTES BUYER’S SOLE AND EXCLUSIVE REMEDY, AND SELLER’S SOLE LIABILITY, FOR ANY CLAIM ARISING FROM DEFECTIVE PRODUCTS.